Common Mistakes and How to Craft Effective FAQs with Shelly AI Chatbot

Common Mistakes and How to Craft Effective FAQs with Shelly AI Chatbot

Want your Shelly AI Chatbot to answer like a pro on your Shopify store? Crafting clear prompts is key to making it shine. This guide covers keeping FAQs fresh with seasonal offers and policies, and dodging common mistakes.

Keeping FAQs Updated with Seasonal Offers & New Policies

Fresh FAQs keep your chatbot relevant, especially during sales or policy changes.

  • Steps:

    • In 'FAQs', review existing FAQs.

    • Add seasonal FAQs in 'Add FAQ':

      1. Example: For Black Friday, add 'What’s the holiday deal?' → 'Get 20% off with code HOLIDAY20!'

    • Update policy FAQs by editing specific FAQs:

      1. Example: For a new return policy, update 'How do I return?' → 'Free returns within 45 days, contact support@shelly.co.'

    • Test updates in the preview pane.

  • Tips:

    • Check 'View Chat' to spot trending questions (e.g., 'Holiday shipping times?').

    • Add temporary FAQs for sales events and remove after.

    • Update policies yearly or when changes happen (e.g., new 'free shipping threshold').

  • Example: During Christmas, add 'Gift wrapping available?' → 'Yes, add it for $5 at checkout!'

Common Mistakes to Avoid

Steer clear of these pitfalls to keep Shelly AI sharp:

  • Vague FAQs: Avoid broad instructions like 'Answer shipping questions.'

    • Fix: Use specific prompts like 'For shipping queries, reply: 3-5 days standard, track here.'

  1. Outdated FAQs: Don’t let old deals or policies linger (e.g., 'Free shipping over $50' when it’s now $75).

    • Fix: Review FAQs monthly in 'FAQ Management'.

  • Overloading FAQs: Too many FAQs confuse customers.

    • Fix: Stick to 10–15 FAQs per category, prioritizing top questions from 'View Chat'.

  • Ignoring Feedback: Missing customer feedback can lead to weak answers.

    • Fix: Check 'View Chat' for thumbs-down feedback and update prompts or FAQs.

  • Tip: Always test prompts in the preview pane to catch issues early.

Quick Tips

  • Update FAQs for sales or new rules to stay current.

  • Check chat history in 'View Chat' to find weak spots.

  • Test everything in the preview pane for a smooth experience.

With clear and updated FAQs, Shelly AI will answer like a champ, keeping your customers happy and your Shopify store thriving!


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