General Chatbox Configuration
To get started with customizing general functions in your chatbot, click ‘Chatbox’ on the app’s left tab menu.
Header
Header and description are the great spaces to capture buyers’ attention and drive conversions as they can see it at the first glance. Here are some tips for you to craft the best header and description:
Keep It Short and Engaging
Write concise messages (15–25 words) that grab attention immediately.
Example: “Hi! Welcome to [Store Name]! Need help finding the perfect item? Let’s get started!”
Why: Short messages are easy to read and encourage quick interaction, reducing bounce rates. Longer header and description from 26 words are not recommended as they will cover a large part of your pages.
Reflect Your Brand Voice
Align the tone with your brand (e.g., friendly for casual retail, professional for luxury).
Example: Casual: “Hey there! Ready to shop awesome deals?” / Luxury: “Welcome to [Store Name]. Discover elegance with us.”
Why: Consistent branding builds trust and familiarity, increasing customer confidence.
Include a Call-to-Action (CTA)
Prompt customers to act, such as asking a question or exploring products.
Example: “Ask about our latest deals or track your order now!”
Why: CTAs guide customers toward engagement, boosting conversions like purchases or inquiries.
Highlight Value Propositions
Mention key benefits like free shipping, discounts, or 24/7 support.
Example: “Welcome! Enjoy free shipping on orders over $50. How can we assist you?”
Why: Showcasing benefits entices customers to explore further, driving sales.
Test and Optimize
Use A/B testing in the chatbot’s preview mode to compare message performance.
Example: Test “Shop now for 20% off!” vs. “Discover 20% off new arrivals!”
Why: Testing identifies which messages resonate most, optimizing for higher engagement and conversions.
Contacts
You can customize your messages for your online status and add contact methods. For contact methods in multiple social platforms: WhatsApp, Instagram, Phone call, etc.
Select your business days and set business hours for each one.
Order Tracking
For FAQs and Categories, you will be guided to customize these blocks in the next articles.
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